Real Alcázar

Privacy Policy

Privacy Policy

Privacy and Data Protection Policy (RGPD)

In LA BIBI ALIMENTACION Y BEBIDAS S.L. we believe in the importance of guaranteeing the security and identity of our clients and users, as well as the correct treatment of the data that they give us for the performance of our functions as managers and organizers of tourist and leisure tours. As a consequence of the implementation of the European regulation on personal data protection – Regulation (EU) 2016/679 – and the Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights we put at your disposal everything you need to understand it. In addition, we have security measures in place to ensure compliance based on the type of data we use and its correct processing through risk analysis techniques.

Among others, the legislative framework to which we refer is as follows:

  • Organic Law on Personal Data Protection and guarantee of digital rights 3/2018 – LOPDGDD
  • European Regulation (EU) 679/2016 – GDPR.
  • Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce.

Following the principle of layered information as stated in the regulation, we provide you with the most relevant information that may be of interest to you:

  • Who is the Data Controller of your data? – RESPONSIBLE –

Company Name: LA BIBI ALIMENTACION Y BEBIDAS S.L.

CIF: B/19.650.613

Address: FRANCISCO GRANDE COVIAN STREET, 20, 18100. 18100, ARMILLA (GRANADA). SPAIN.

Contact e-mail: soporte@alandalustours.es

Contact telephone number: +34 663 04 58 37

  • What are we going to use your data for? – PURPOSE AND LEGITIMIZATION

In LA BIBI ALIMENTACION Y BEBIDAS S.L. we use your data for the correct execution of the tourist services offered by our Web site.

The processing of your data as a customer for the development of the actions described above is based on your express consent, which you give by providing the data requested, filling in and accepting this legal notice in the registration process in any of our areas, through the contact form of this Web Site or in the process of purchase and online booking.

Under no circumstances will automated individualized actions and/or profiling be carried out, which produce legal effects or significantly affect you in a similar way, except for those specific to the selection processes in those job offers in which you register.

The personal data provided will be kept for the duration of the binding contractual relationship or as long as you do not request their deletion and provided that they are adequate, relevant and limited to what is necessary for the purposes for which they are processed.

The customer/user is solely responsible for the completion of forms with false, inaccurate, incomplete or outdated data.

  • To whom will we disclose your information? – ASSIGNMENTS OR TRANSFERS –

Your data will not be transferred to any entity or professional or third party outside their own to ensure compliance with regulations on data protection and that are necessary for proper service by LA BIBI ALIMENTACION Y BEBIDAS S.L. such as, for example, those involved in the process of booking routes and access.

  • Where do we get your data from? – ORIGIN –

The data that we use and process have been provided by the clients consciously and by express consent when filling out the initial data collection forms.

We have records of processing activities according to the obligations described by the European Regulation, which defines the types of data we have and the treatment we practice on them.

  • What are your rights and how can you exercise them? – RIGHTS –

Any customer/user has the right to obtain confirmation as to whether or not LA BIBI ALIMENTACION Y BEBIDAS S.L. is processing personal data concerning them.

Also, as provided by the General Data Protection Regulation (GDPR), we inform you that you have the following rights:

  • Access your data

As a customer/user, you have the right to access your data to know what personal data we are processing concerning you.

  • Request the rectification or deletion of your data

In certain circumstances, as a customer/user you have the right to rectify inaccurate personal data concerning you that is processed by us or even to ask us to delete it when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

  • Request the limitation of the processing of your data

In certain circumstances, as a customer/user you will have the right to ask us to limit the processing of your data, in which case we inform you that we will only keep them for the exercise or defense of claims as provided for in the General Data Protection Regulation.

  • To the portability of your data

In certain circumstances, as a customer/user, you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and to transmit it to another data controller.

  • Object to the processing of your data

In certain circumstances and for reasons related to your particular situation, as a customer/user you have the right to object to the processing of your data in which case, we would stop processing them except for compelling legitimate reasons, or the exercise or defense of possible claims.

The user has the right to withdraw consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal. However, if you withdraw your consent, you will not be able to use our services.

  • Where should you go to exercise your rights?

To exercise the recognized rights, the interested party may contact us through 2 main channels:

We will respond to your requests as soon as possible and, in any case, within the deadlines required by current legislation.

  • How long do we keep your data?

Your data is retained for the duration of the relationship in which we provide our tourism and reservation management services. Once the contractual relationship has ended, your data will be stored for as long as the law requires us to do so for fiscal and administrative purposes.

  • Intellectual Property and Content

The intellectual property rights of the website, its source code, design, navigation structure, databases and the different elements contained therein (images, files, logos and any other element susceptible of protection) are owned by LA BIBI ALIMENTACION Y BEBIDAS S.L. to whom corresponds the exclusive exercise of the rights of exploitation of the same in any form and, in particular, the rights of reproduction, distribution, public communication and transformation.

The reproduction, transformation, distribution, public communication, making available to the public and, in general, any other form of exploitation, partial or total, of the elements referred to in the previous paragraph are prohibited. These acts of exploitation may only be carried out by virtue of express authorization and that, in any case, must make explicit reference to the ownership of the aforementioned intellectual property rights of LA BIBI ALIMENTACION Y BEBIDAS S.L.

Regarding quotations of products and services of third parties the company recognizes in favor of their owners the corresponding industrial and intellectual property rights, does not imply LA BIBI ALIMENTACION Y BEBIDAS S.L. on them, nor endorsement, sponsorship or recommendation unless expressly stated.

This website contains materials prepared by LA BIBI ALIMENTACION Y BEBIDAS S.L. for informative or orientative purposes, and may be modified, developed or updated without prior notice.

LA BIBI ALIMENTACION Y BEBIDAS S.L. is not responsible for the possible errors, variations or omissions that could be appreciated, as well as for the use that could be made of these documents. We recommend consulting the official bulletins or newspapers, as well as the information sources from which the news has been obtained.

The links contained in this website may lead the user to other sites and web pages of third parties over which LA BIBI ALIMENTACION Y BEBIDAS S.L. has no control and is not responsible for the content and status of the linked websites.

LA BIBI ALIMENTACION Y BEBIDAS S.L. does not guarantee the absence of viruses or other harmful elements that may cause damage or alterations in the computer system, so it is not liable for damages that these elements may cause to the user or third parties.

All third party links to the Web must be to its home page, being expressly prohibited “deep links”, “framing” and any other use of the contents of the Web in favor of unauthorized third parties.

  • Data Sharing with Partner Companies

In order to guarantee the correct provision of the contracted services, we inform you that your personal data may be shared with collaborating companies and/or commercial partners of LA BIBI ALIMENTACION Y BEBIDAS S.L., when necessary to carry out the execution of the requested service.

These companies will only use your data for the purposes related to the provision of the service and will be subject to the same obligations of confidentiality and data protection established in this privacy policy, in accordance with the applicable regulations on data protection.

Under no circumstances will your personal data be shared for purposes other than those mentioned above, unless your explicit consent is obtained or there is a legal obligation.

You may exercise your rights of access, rectification, deletion, limitation, opposition and portability of your data at any time by writing to legal@alandalustours.es.

SOCIAL MEDIA

LA BIBI ALIMENTACION Y BEBIDAS S.L. has a corporate profile on Facebook and Twitter, in all cases being responsible for the processing of the data of its followers, fans, commentators, and other user profiles. The processing that LA BIBI ALIMENTACION Y BEBIDAS S.L. will carry out with this data will be, at most, what the social network allows for corporate profiles and will always have an informative purpose. Therefore, LA BIBI ALIMENTACION Y BEBIDAS S.L. may inform its followers through any means allowed by the social network about its news.



www.realalcazarsevilla-tickets.org is owned by LA BIBI ALIMENTACIÓN Y BEBIDAS S.L, with C.I.AN-187778-3, and is not linked to the Board of Trustees of the Real Alcázar de Sevilla nor has it any relationship with said entity. We are not the official sale of the Real Alcázar of Seville, we are a travel agency specialized in the sale of tickets, experiences and tours, as well as organizers and mediators in the latter. All our prices are packaged or broken down by services.