Can I bring the tickets in digital format?

Yes, no problem. They can be provided in any digital format.

How can I get to the Real Alcázar of Seville and its surroundings?

• Booking our transfers from your accommodation.
• By car: there are public and private parking lots nearby.
• By subway: Line 1 (Puerta Jerez).
• Cab: Menéndez Pelayo Avenue stop.
• Walking: towards the historic center.

Are the tickets to the Real Alcazar official?

The tickets you will receive by email before your visit are official. The management of your tickets is done through the website of the Patronato del Real Alcázar de Sevilla (https://alcazarsevilla.org).

What documentation do I need for access to the monument and visits?

It is essential to carry the original ID card or passport. Photocopies, photos or any other format other than the original are not valid.

What time do I have to be there?

It is necessary to be at the meeting point about 10 minutes before the guided tours. It is also recommended to arrive 10 minutes in advance with the free tickets or with audioguide.

Is the Real Alcazar wheelchair accessible?

Yes, it is wheelchair accessible with a specific route.

Can I change or cancel my tickets?

Each product has its own policies for changes and cancellations that can be consulted on the product page.

Some establish that once the reservation request has been made, as published on the web and explicitly accepted in several steps during the purchase process, including the last one in which the acceptance of the cancellation policy is marked, it will not be possible to modify the name, date or time, or cancel the tickets, so you are not entitled to any refund. There are no possible exceptions or reasons (COVID, illness, work reasons, trip cancellation, etc…).

Can I take advantage of the right of withdrawal?

No, as stated in Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16. As indicated in its article 103, concerning the exceptions to the right of withdrawal:

l) The provision of lodging services for purposes other than housing, transportation of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.

Are there restaurants nearby?

Yes. There are different restaurants and bars in the surroundings of the Real Alcázar of varied offer and price.

How far in advance do I have to book the tickets?

It is recommended to make your reservation as soon as possible since tickets sell out in a short period of time.

Are there parking facilities nearby?

There are several parking options near the monument but they do not depend on the monument and the rates may vary depending on the company.

What days is the Real Alcazar of Seville closed?

The Real Alcázar is closed on December 25, January 1 and 6 and Good Friday.